01 Need to correct your order after purchasing the wrong item?

Please email our official address at shine@fizzfelt.com. Be sure to include your order number and the details of the required changes so we can process your request promptly. Our customer service team is available Monday through Friday, 10:00 AM – 6:00 PM. We apologize for any inconvenience!

02 What should I check upon receiving the product?

1. Confirm that the items received match your order.
2. Verify that the product specifications match the information on the outer packaging.
3. Check the outer packaging and the product itself for any abnormalities or damage.

03 Is there a trial or inspection period for the products?

We offer a 7-day “hesitation period” (please note: this is not a trial or fitting period). This period begins on the day of receipt (including weekends and holidays); requests made after this period cannot be accepted. We appreciate your understanding.

04 Returns or exchanges will not be accepted in the following cases:

■ Requests made more than 7 days after receiving the product.

■ Packaging (inner or outer) is soiled, opened, or incomplete (e.g., due to human-caused damage or signs of use).

■ The product is found to be damaged after being returned for inspection.

■ The product has been altered (e.g., embroidery, cutting, printing, etc., deviating from its original state). Please verify the product is correct before making any alterations.

■ Accompanying gifts or documentation were not returned in full.

Please refer to our full Return Policy.

05 How do I return a defective or incorrect product?

We carefully inspect all products before shipment. We sincerely apologize if you receive an incorrect or defective item and for any inconvenience this may cause.

Please contact us as soon as possible—and within 7 days of receipt—following the instructions below. If you have any questions, please reach out to customer service during business hours.

1. Please take photos and a video of the incorrect item or the defective part immediately upon unboxing and email them to our official address: shine@fizzfelt.com.
2. Please include your order number and contact information in the email. We will process your request as soon as possible. If you do not receive a reply within two business days (excluding holidays), your email may have been missed; please contact us again or reach out via private message. Thank you.
3. Items that are no longer in complete condition cannot be returned; the company will ship the item back to the consumer at the consumer’s expense. Therefore, please ensure the item remains intact when returning it. ※ Friendly Reminder: Returns must include the complete original packaging (including the item itself, barcode stickers, accessories, tags, shoe boxes, free gifts, original gift boxes, paper bags, shipping cartons, original invoices/receipts, etc.). All items must be brand new, unused, and unwashed to be eligible for a return.

Please review the full return policy.

06 Return Guidelines:

When shipping items back, please ensure the following conditions are met to qualify as a complete return:

■ Brand New Condition: Items that have been used or modified (including removed tags) cannot be returned.

■ Complete Packaging: Please return all items with their complete original packaging (including the item itself, barcode stickers, accessories, tags, shoe boxes, free gifts, original gift boxes, paper bags, shipping cartons, original invoices/receipts, etc.).
※ Friendly Reminder: Please do not attach shipping labels or write directly on the original product packaging or outer boxes.

Can’t find the answer you’re looking for?
Send us an email with the details, and our customer service team will get back to you as soon as possible. Please be sure to include your order number (if applicable).

Please email: shine@fizzfelt.com